Shipping policy

Shipping Policy

Effective Date: September 7, 2026

At Hexwear, we are committed to getting your order to you safely and as quickly as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed.

Orders are not processed or shipped on weekends or public holidays. During sales, promotions, or new product launches, processing may take a little longer due to increased order volume.

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

2. Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days, where available

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, courier delays, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order size, and selected shipping method.

From time to time, Hexwear may offer free shipping promotions. Any applicable free-shipping offers will be clearly displayed on our website or during checkout.

4. Tracking Your Order

Once your order has been dispatched, we will provide tracking information when it is available.

Please allow up to 24–48 hours for tracking information to become active after your order has been shipped.

5. Delivery Delays

While we do our best to ensure timely delivery, Hexwear is not responsible for delays caused by:

Courier or postal service disruptions
Severe weather
Public holidays
Incorrect or incomplete shipping information
Customs delays
Unexpected operational issues
Events outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you provide an incorrect address and the order has already been shipped, Hexwear may not be able to redirect or replace the package. Additional shipping charges may apply if the package is returned to us and needs to be shipped again.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the items received.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location. You may also contact the courier directly.

Hexwear will work with the shipping carrier to investigate eligible delivery issues.